[Beckyy]

and who are you with?

[arthursmum]

I have Arthur insured with Animal Friends and our excess is £69. It cost £21.44 a month and we have a limit of £2000 annual condition limit. I think I will be upping that though as Arthurs broken toe cost around £1500 so if it was anything major the insurance would be way short!!! I must say that when the vet sent in the claim form for me Animal Friends payed out straight away without any hassle!!

[Liesa15]

Tesco insurance £20.22 per months vets fees excess £120
each illness injury or disease £4,000

[cheryldane]

Im with pet plan. 44 pound each on the supreme dog plan. It has 12k annual limit and its covered for life condition with 90 excess.
Very happy withe them paid out within two weeks every time i have claimed. They even text you now when they recieve your claim.

[buddy]

£60 excess, i think, unless its gone up.
with tesco.

[DeeDee]

Hi

£49... animal friends

DD

[m lady]

Animal Friends with £99 excess.I've appealed against their decision not to honour my claim and wrongly put an exclusion on my dogs right foreleg.I've checked the small print and Magic was covered,so there is no reason to drag this out as they have done.The Claims Department seem incompetent and need to get their act together,as anyone with an iota of intelligence could see the policy covered accidents and injuries within 5 days of commencement.They have said it wasn't an accident-although how they arrived at that conclusion is beyond me and the vets that examined her?

[tommisue]

m lady, on 26 July 2010 - 09:08 AM, said:

Animal Friends with £99 excess.I've appealed against their decision not to honour my claim and wrongly put an exclusion on my dogs right foreleg.I've checked the small print and Magic was covered,so there is no reason to drag this out as they have done.The Claims Department seem incompetent and need to get their act together,as anyone with an iota of intelligence could see the policy covered accidents and injuries within 5 days of commencement.They have said it wasn't an accident-although how they arrived at that conclusion is beyond me and the vets that examined her?

I also insure my dogs with Animal Friends and had always found them to be the best until my last claim when Hattie died of bloat. As you say the Claims Dept seemed to be on a mission to pay as little as they could get away with. They wanted all of the usual vets reports plus her pedigree certificate plus the reciept from when I bought her as a puppy. I was able to supply everything except the receipt as we had had a flood and lost a lot of paperwork. The claims dept said that they could not pay without this. I went back to the breeder who despite promises to supply a copy never did - however she was going through a horrendous time and was having to move away that week from a violent husband. I went back to Animal Friends and explained this and was met with a brick wall. To say the chap was unhelpful is an understatement! He said they would not pay. I asked what would happen in the unthinkable - a house fire where a dog died and all paperwork lost. He stated that they would not pay. He also added that in anycase if they had paid they would look at the age of the dog and what it's resale value would be and pay not what you paid but how much the dog was worth. I pointed out that Great Danes are not like a car or a house and that we don't keep them for a set time and then sell them on because their value was dropping with age! He was having none of it. At this awful time they added more pain. I had it in my head that with the amount paid out on death - which I had paid the premium for - I could make something good come out of the shock of losing my wonderful Hattie and adopt an adult GD. The money would have paid for new beds, donation, and all the hundred and one things a new dog needs. Animal Friends Claims Dept were cold hearted and increased the pain.
Having said this I have kept with them in the hope that they will go back to giving the wonderful service they have in the past. I had exclusions put on my dogs and when I felt they were excessive - Hattie needed her anal glands emptiying every few years and so they excluded anything to do with this, bowels, back end - just about everything - I argued the case and they changed it. I guess all insurance companies are out to make money and we are just a number, but some are better than others.
A little compassion goes a long way.
Rant over!

[m lady]

That is absolutely unbelievable and shows what kind of outfit they really are!What makes it all the more ludicrous is that Animal Friends profess to care about animals-given they are the only pet insurer who shares all their net profits with various animal charities in the uk and abroad?Looks as if they ought to concentrate on paying out to their loyal customers who have paid their premiums in good faith and expect them to keep their part of the bargain,before dishing out our money to all and sundry.I shan't be recommending them to anyone in the future and hopefully will be able to shop elsewhere next year- as they are a disgrace to the profession.I hope they're scouring the Forum(as they invariably do)and take note as they seriously need some in-house training.

[elaine21]

Greenbee (John Lewis) £46.49 per month for £7000 per year and £100 excess. I sincerely hope I never have to make a claim, it's the first time I have bothered to insure...

[Dante]

arthursmum, on 25 July 2010 - 01:06 PM, said:

I have Arthur insured with Animal Friends and our excess is £69. It cost £21.44 a month and we have a limit of £2000 annual condition limit. I think I will be upping that though as Arthurs broken toe cost around £1500 so if it was anything major the insurance would be way short!!! I must say that when the vet sent in the claim form for me Animal Friends payed out straight away without any hassle!!

you really ought to change this policy, never take out annual policy... not worth it, danes suffer from serious geredotory conditions.... plus 2k is no way near enough if he bloats at night for example.... OOH op at our clinic for bloat is aorund 3000... that s just the op withought complications....i would cancell steaight away after they settl the toe injury, and get a new quote for lifetime policy witha limit of at least 6k and tell them about the toe op...

i have just changed from petplen, got really fed up with them, when my renewal came.... i get 20 % discount with them as i work at the vets.... and still after the discount i keep having 20% increase every year, and never made a claim with bailey with them..... when i complain and question, they tell me, well, you work a the vets you know how much the costs go up, blah blah.... i think they are doing this to me after they realised how much they paid for Dante s treatment, i think this is why i cannot get adecent wuote from them.... latest one came in at 60 pounds a month!!!!!... 2 year old helathy dane, never claimed.... multi pet two as my cat was with them too..... but they paid out about 15 000 for Datne s treatment,... me thinks im being punished now and they want their money back :( :(

SO.... Bailey s with Sainsbury s , 7,500K per condition, lifetime cover, 125 pounds excess and i pay 38 pounds a month.... and Dino the cat is with Tesco, 4k per condition, 60 pound excess i think, and i pay 11 pounds amonth for him....... lifetime cover too.... im doing claims here at work, havent had a problem with sainsburie s claims though, had ocmplaint about direct line, but another coleague told me sainsburys were good .....


xxx

B

[arthursmum]

That's really helpful, thank you. I will be having a look at Sainsburys while I wait for the final payment to come through from Animal Friends. Our last two danes never had to go to the vets, apart from routing jabs/worming, so I guess I am guilty of not having thought about the level of vets fees and that they have increased slightly over the last 20 years, oops!!! :( I need to check now that I can stop my insurance with Animal Friends part way through the year as it's direct debit!!

[Dante]

good thinking hun :)... im sure you can stop anytime..... i stopped my petplan one with my 1 st dane Dante after he died after only 6 months of having him... only paid about 1 or 2 premiums, as i had 8 week puppy insurance with him... and i never had to pay the remaining premiums until the end of the policy... and they paid £15k for his treatment :o

xxxx

B